Implementing new technology without pairing it with a continuous improvement methodology can backfire.
For decades various methodologies have been introduced relating to continuous improvement – The Scientific Method, Theory of Constraints, Lean, Six Sigma, Agile, etc. Each is unique in framework, methodology and intent, but they all center on the basic principles of improving processes, developing capabilities, and increasing performance.
In parallel we have seen significant advancements in the way organizations apply technology to improve their business. The technology was developed or implemented for a variety of reasons (e.g., regulatory, compliance, scale, transparency, speed, competitive advantage, productivity). Unfortunately, not all implementations generated a return on investment or furthered enterprise transformation.
Additionally, many organizations failed to consider the cultural implications of forcing employees onto a new software, email system, or automated process.
Technology advancements are here to stay
Recent statistics show the magnitude of how technology is trending:
- AI & Machine Learning will be a $190 billion industry by 2025
- There will be 50 billion IoT (Internet of Things) devices by 2030 and IoT spending will reach $1.1 trillion in 2022
- Global edge computing market will reach $6.72 billion in 2022
- 5G networks will cover 40% of the world by 2024
- Virtual Reality and Augmented Reality global market will grow to $209 billion in 2022
- Global Quantum Computing market will reach $2.5 billion by 2029
Clearly, organizations will continue to apply more technology. So how does this relate to Continuous Improvement or what we also call Lean Transformation?
To make the most of technology implementations, successful organizations use proven continuous improvement methodologies.
First, an overarching principle for high-performing organizations is a common business system. Whether you are improving existing products, services, or processes – or developing new ones – there must be a common framework and methodology
Second, the technology – like any transformational initiative – should have a defined business case with a targeted and measurable ROI. This ensures alignment before, during, and after the implementation.
Third, you need a robust framework to ensure appropriate and effective governance, project management, and communications.
Choosing the right continuous improvement methodology can lead your organization to breakthrough results.
Finally, successful organizations instill some method for continuous improvement. If the technology can deliver insights on the business performance, then how are we using those insights to close gaps and improve the business?
Choosing a continuous improvement methodology
When choosing a continuous improvement partner or methodology, keep these three things in mind:
- Does the partner and/or methodology have proven, sustainable results?
- Does the partner and/or methodology focus on culture in addition to ROI?
- If selecting a partner, do they have passionate, experienced experts dedicated to sharing their knowledge to help you succeed?
Simpler is dedicated to your success
The Simpler Business System® is our methodology for helping businesses transform. We developed it 26 years ago and have adapted it to keep pace with changes in technology, industry maturity, new improvement models, and local, national, and global need. Today, we work with organizations to ensure large scale technology implementations are tied to overall strategic initiatives. Instead of just implementing technology, we change processes to ensure overall business outcomes are achieved. As a result, the right technology partner, combined with the industry leading business experts, is the recipe to delivering ROI at rates significantly greater than the competition.
To learn more about how we can help you succeed with continuous improvement, email me at mchamberlain@us.ibm.com.
